About Us - BIA Assistance Group

Who We Are

Leading healthcare assistance provider across the Middle East, North & East Africa, and Gulf regions with nearly two decades of excellence.

Our Story

For nearly two decades, BIA Assistance Group has been a trusted name in the Health & Travel Insurance industry. With strategic offices in the UAE, Egypt, Tunisia, and expanding into Turkey and Morocco, we have built a reputation for excellence and reliability.

Our commitment to international quality standards with ISO 9001 accreditation, combined with cutting-edge technology, ensures that our clients receive efficient, reliable, and satisfactory care across the Middle East, North & East Africa, and the Gulf Area.

As a dynamic, globally-reputed brand, we continue expanding into new regions and territories worldwide, solidifying our core values: Trust, Integrity, and Accountability. Our dedicated team maintains the highest level of commitment, compassion, and professionalism around the clock.

We specialize in providing comprehensive health and travel assistance services, offering 24/7 rapid response at competitive rates. Our extensive network of top-tier medical providers, especially in remote areas and challenging locations, sets us apart in the industry.

Our Mission & Vision

Mission

To provide exceptional health and travel assistance services with utmost professionalism, integrity, and care, ensuring peace of mind for our clients wherever they may be in the world.

Vision

To be the leading provider of health and travel assistance services in the Middle East, North Africa, and Gulf regions, known for our commitment to excellence, innovation, and customer satisfaction.

Our Journey

2005

Foundation

BIA Assistance Group was established with a vision to revolutionize healthcare assistance services in the Middle East and North Africa region.

2008

Regional Expansion

Successfully expanded operations across multiple countries, establishing strategic partnerships and building our network of healthcare providers.

2012

Technology Integration

Implemented cutting-edge technology solutions to enhance service delivery, improve response times, and ensure seamless customer experience.

2015

ISO 9001 Certification

Achieved ISO 9001 accreditation, demonstrating our unwavering commitment to international quality standards and continuous improvement.

2020

Digital Transformation

Accelerated digital transformation initiatives, enhancing our capabilities to serve clients remotely and maintain service excellence during global challenges.

2024

Future Expansion

Continuing our growth trajectory with planned expansion into Turkey and Morocco, strengthening our position as the leading healthcare assistance provider in the region.